FAQ's
What are your hours?
We process and review our new orders during the day.
Office Hours: Monday - Friday 3am - 5pm EST
We do our production work in the evenings.
Production Hours: Monday - Friday 3pm - 11pm EST
Saturday Hours on an as-needed basis
Closed Sunday and major holidays
To keep prices down and to aid in efficiency and accuracy, we prefer to communicate via email but are available for phone calls if necessary.
Which file types are best for making great separations?
Great separations START with GREAT ART and END with GREAT PRINTING!
300 resolution photoshop document created at size will get you the most detailed and exact reproduction of your art. but really you should already know!
All printers are different tho' and we are prepared to work with what you have. If there is a problem which would prevent you from getting a production quality print, we'll let you know before we do any work.
Sorry we dont use Corel Draw.
We can convert your file to Adobe Photoshop or Illustrator and stil give your great seps.
Can SecondShiftSeps make separations from a jpeg?
Sure, if it is a high resolution jpeg. again, send us your orginal files and we will acess them upon receipt.
Does SecondShiftSeps output film?
Sorry, not at this time. The majority of our clients currently print direct to screen or are using Accurip and Epson printers. We send you files which are ready for output to your preffered device.
Can I email SecondShiftSeps.com my high-res file?
We currently use www.WeTransfer.com for large files. Our address is NewWork@SecondShiftSeps.com
For our subscription based clients we use dropbox.com to transfer files back and fourth effortlessly!
How quickly can SecondShiftSeps process my order?
All orders process with in 24 - 48 hours depending upon our current workload.
If you have a rush we are happy to accomodate you at no additional charge.
"Not every job cant be a rush tho!"
Orders are processed on a first come first serve basis and we do give priority to our subscription based clients.
What is a subsription based client?
A Subscription based client is a client which books us for a short term or long term period.
These clients have a continuous flow of work and we have alloted a specific about of time to be on call for their orders.
We also offer better discounts for larger quantities of work, so don't be afraid to ask.
What are the benefits of becoming a Subscription based client?
UNLIMITED Phone Calls
DEEP discounts
ON-CALL
24, 12, 6, 4 hour turn around times!
How can I become a Subscription based client?
CLICK HERE!
How long has SecondShiftSeps been in business?
Well I have been in the screen printing business for 22 years and have done thousands of serparations of all types and varieties, SecondShiftSeps is a new company.
I started SecondShiftSeps in 2012 with the intention of bringing the highest quality, quickest turn, and sharpest price separations to screen print shops of all sizes.
We charge the sharpest prices possible.
Vector art: $12.00 | $8.00 per color
Raster art: $25.00 | $15.00 color
Vector|Raster:
How do you work payments?
Teamwork is a two way street. We get you the highest quality seps with a quick turn around time and you pay us quickly as well.
STANDARD CLIENTS:
Once your original files are approved for separation, we will prepare your art. Upon completion you will recieve a PayPal invoice for payment. After you have paid your bill a download link will be emailed to you.
SUBSCRPTION BASED CLEINTS:
Billing periods are from Friday - Thursday. Invoiced on Friday with net 7 terms.
Upon Net Term approval, you will be billed every Friday for work performed over the prior 6 days.
Sorry Net 30 terms are not available.
What methods of payment do you accept?
What if there is a problem?
No worries mon'. We are available to ...
Do you sub out art jobs to oversea companies?
Nope.
We already have an in-house Art Department, but can you help us out?
No problem! I speak artist!
